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Help Desk – Select User Support & Remote Network Administration

LAN Associates Select Support program was designed to give clients a flexible way to choose those support services that were required in their unique environment. From preventative maintenance to comprehensive network management Select Support only delivers those services which are of value to each client.

Monitoring & Management

LAN Associates maintains constant vigilance over client networks making sure that everything is performing optimally, securely, and delivering the computing & communication services our clients require to run their businesses every day.

Remote Network Administration

A fundamental component of our Help Desk's remarkable ability to
resolve 75% of our clients problems immediately is enabled by the
innovative and powerful host of remote network administration and
diagnostic tools we have developed over the past twenty years. While
still on the telephone with our client we can usually reach into their
network and resolve the problem immediately.

Network Monitoring

Key to the effectiveness of the Select Support program is the fact that
we maintain constant vigilance, watching the client network at all
times to make sure performance thresholds are maintained. We often
complete resolving a problem before the client realizes that one has
occurred.

Network Inventory

One of the challenges many of our clients have experienced is the
introduction of "rogue" devices into their networks that can compromise
and copy valuable data. By maintaining a comprehensive inventory of the
client network as a baseline we can identify these unwanted additions
and take appropriate action.

Carrier Management

The majority of network outages and failures occur when the long-lines
connecting geographically diverse locations fail. Our team moves
quickly to communicate with the carrier, report and monitor resolution
of the problem, and provide backup connections wherever and whenever
possible.

Security Management

It is not enough to simply install network security devices. We must
constantly work to make sure they are working properly and effectively,
especially as new threats & exploits are introduced every day.

Performance Monitoring

Maximum return on investment requires maximum performance. We monitor
and regularly test to make sure that every component of your network
solution is performing at optimal levels.

Problem Management

When network outages for any reason are identified our Help Desk stays
with the problem until it is resolved making sure that all field
resources are properly coordinated to deliver the fastest response and
resolution available.

Automated Archival Management

Regulatory compliance and intelligent information management require
that communication assets such as e-mail, instant messages, and other
exchanges be thoroughly archived and available for future review. LAN
Associates provides a selection of effective strategies to assure
comprehensive and secure storage of such archives.

Remediation Services

Ongoing Maintenance and support is a necessity not a luxury.  Whenever a problem is identified on a client’s network that requires field engineering our resources are deployed to handle the situation any time, anywhere without hesitation.

Whenever a problem is identified on a client's network our field engineering resources are rapidly deployed to provide the remedy.

Two & Four Hour On-Site Response

With resources available throughout the United States, LAN Associates
can arrive ready to serve within whatever time frame is most
appropriate and affordable to each client. Select Support may be
configured for next business day, four-hour, or two-hour onsite
response.

Weekend & After Hours Availability

Our clients are not "9-to-5ers" and neither are we. Each Select Support
agreement may be designed to provide complete support during regular
business hours, extended hours, weekends, and holidays.

Loaner Servers

Part of our rapid resolution strategy is the provisioning of spare
servers that may be quickly deployed where needed to provide business
continuity.

Parts Replacement

While most of the challenges we encounter require adjustment of
software parameters, our programs also provide for parts replacement in
the event of an actual hardware failure.

On-Site Spares

For many of our clients rapid return-to-full-function is a requirement.
We solve for this by providing select spare units on-site as part of
their program design.